Frequently Asked Questions

How do I order GoldenLife Dog Food™ products?

Simply call (614) 307-3894 or email Customer Service.


How are GoldenLife products delivered?

At this time, our delivery area only includes Central Ohio. We have set delivery days in

each area of town. Orders must be placed by 10 AM on Thursdays for delivery the

following week. The meals are delivered to your home in a re-usable cooler.


What methods of payment do you accept?

We accept cash, check, Visa or MasterCard (credit or debit).


Do you ship anywhere in the U.S.?

At this time, our delivery area only includes Central Ohio.


How is GoldenLife Dog Food™ different from other foods on the market?

GoldenLife Dog Food™ meals are prepared with the same fresh foods you would buy at the

farmer’s market or grocery. The recipes are developed by experts in culinary and

canine nutrition. To maintain the naturally-occurring food nutrients, the meals are

cooked at low temperatures and packaged fresh or immediately frozen.


What kind of testing has been done?

The foods have been developed and modified through research and experience with our

own 9-pack of Golden Retrievers and many of pet parent friends’ "kids".   Independent lab testing is done for labeling requirements. The results continue to drive us forward in

our mission to create fresh, handmade meals! Happy dogs and happy pet parents are a

great reward!


What is “hand-made”?

Fresh foods are prepared as meals, by hand, in small batches, without automated

mechanical processing. Please also see Food Philosophy.


Where is this food made?

The fresh foods are purchased locally and prepared as meals by hand, in Central Ohio.


What do “warming”, “cooling” or “neutral” foods mean?

Please see Food Energetics.


What kind of experience does this company have?

Check out our Contact Us page for more information.


How should I transition my dog to GoldenLife Dog Food™ meals?

Unless your dog is used to eating a variety of foods with no digestive issues, it is best to

mix GoldenLife Dog Food meals with your current food for a few days to gradually

switch your dog over and avoid any digestive upset.


Can I feed GoldenLife Dog Food™ to puppies, pregnant or lactating moms?

Absolutely! Please let Customer Service know so that formulations or amounts

can be adjusted for their special needs.


Should I feed the fresh meals with dry food?

GoldenLife Dog Food™ meals can be served alone or added to your current premium,

holistic kibble or canned foods to provide variety, taste and the benefits of fresh

ingredients.


I am feeding multiple (or large) dogs. What should I do?

GoldenLife Dog Food™ meals can be served alone or added to your current premium,

holistic kibble or canned foods to provide variety, taste and the benefits of fresh

ingredients.

We offer a bulk-package program. Please call (614) 307-3894 or email  Customer Service for more information.


What should I look for to know the meals are working or not working?

Your pet's appetite, skin & coat quality, and energy levels are the best indicators as to

whether a food is right for your dog.


How soon will I see results?

This will vary from dog to dog. Normally, you should begin to see results within 2-3

months of feeding a new diet. It is not necessarily immediate.


Will this program work if I can only purchase a limited number of meals per week?

Results may vary based on how often you use GoldenLife Dog Food™ meals.

GoldenLife Dog Food™  meals can be served daily, just a few times a week, and can be served alone or

added to your current premium, holistic kibble or canned foods to provide variety, taste

and the benefits of fresh ingredients.


What if my dog does not like the food?

Please be sure to try all varieties and let us know what reaction your pet is having.

GoldenLife Dog Food™ will work with you and your pet to find a solution.

If you and your pet aren’t completely satisfied, GoldenLife Dog Food will refund your

purchase.


Should I add supplements to GoldenLife Dog Food™ meals?

Variety is essential to providing a balanced diet.  We know that no food can meet the nutritional requirements of each and every dog. Some dogs may need additional nutrients to help them achieve and maintain good health due to many factors like age, activity level, size, breed and environment. Check with your veterinarian if your dog is currently taking any medication or supplements.


Do I have to add the Calcium Powder provided by GoldenLife Dog Food™ to each meal?

Adding calcium to a fresh-food, handmade diet like GoldenLife Dog Food™ is essential.  The high protein content (meats) of the meals provides the necessary phosphorus and the calcium must be added before serving in order to balance the calcium/phosphorus ratio in the meal.  It is best to sprinkle it onto the meal as it is about to be served to your dog.












Can I feed GoldenLife Dog Food™ meals to my cat?

At this point, our focus is meals for dogs.


How much should I feed my dog?

Please see Feeding Recommendations


Can I microwave GoldenLife meals?

Yes you can, but as the meals are ready-to-serve, we suggest microwaving would only be

to take the chill off the food. GoldenLife Dog Food™ in fresh-packs are recommended to

serve directly from the refrigerator to help deliver the maximum available nutrients. If

using the fresh-frozen pack, thoroughly thaw out in the refrigerator prior to serving.


What if I forget to defrost a meal?

Please see Feeding Recommendations


What if I accidentally leave the meal package on the counter overnight, can I still use it?

It is not recommended to serve unrefrigerated fresh-made meals which have been

standing at room temperature for some time.


If I free-feed my dog (leave food in the bowl for my dog to eat as it is hungry), will this food be okay in the dog's dish all day?"

As these meals are from fresh foods, it is best for your pet to eat immediately after being

served. It is not recommended to keep fresh-made meals sitting in your pets serving dish,

unrefrigerated, for long periods of time.


My dog needs to lose weight. What meal should I feed?

Please see  Feeding Recommendations


My dog has allergies. What meal should I feed?

Please contact Customer Service to discuss specifics.


Why do you suggest feeding all three varieties of GoldenLife Dog Food™ meals?

Balanced nutrition comes form feeding a variety of fresh protein, vegetables, fruits and whole grains.  While simple changes help to keep mealtime interesting, feeding all three varieties help ensure your dog gets a wide array of nutrients needed for balance and overall well being.


Do I need to transition my dog between each variety?

Unless your dog is used to eating a variety of foods with no digestive issues, it is best to

transition between GoldenLife Dog Food™ meal varieties by mixing the flavors for a

couple of days. If your dog has no problems switching foods, it is fine to switch between

foods without mixing.


Do you have grain-free meals?

Yes, we do and have more in development.


Do you customize meal plans?

Not at this time.


What is your return policy?

If you and your dog aren’t completely satisfied, GoldenLife Dog Food™ will refund your

purchase price.

-Why isn’t calcium already in GoldenLife Dog Food™ meals?

As GoldenLife Dog Food™ uses a fresh source of calcium (from eggshells), adding it before

the cooking process breaks down the effectiveness. It is best to sprinkle the calcium

powder onto the meal as it is about to be served.


-Should I worry about salmonella if eggshells are being used?

No, the eggshells are boiled in hot water for 5-10 minutes to ensure killing any pathogens

present in the shell. Eggshells are then dried and ground to a fine powder, stored in

glass, and then freshly packaged for your easy use.